how to manage up

5 Best Practices for Managing Up

As managers and individual contributors, we know the term “managing up” carries meaning and weight. It’s no secret that sometimes we need to…

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performance review biases

6 Performance Review Biases That Are Harming Your Organization

Performance reviews are a staple in every company, big and small. Most happen annually, but some organizations break them down…

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managing up

Managing Up Using Data

Managing up is a necessary skill set that will make your life easier. For the most part, we all expect to lean into the…

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focus on team kpis

KPIs have goals, Zendesk captures more events, and tons of usability enhancements

New Features Huge Documentation update to highlight potential KPI ideas and bring in the latest events - including the enriched…

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management and leadership training

The Importance of Management and Leadership Training

“My manager is such a pain. They never communicate clearly what they expect from me and constantly mope around in…

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calculating time to close

Calculating Time to Close — Salesforce, HubSpot, Zoho, and Peoplelogic

Calculating time to close is a vital statistic when optimizing a sales team. There are so many factors that can…

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thought leaders and culture guides

Losing Thought Leaders and Culture Guides

Losing top performers: Mark was at a loss of words. His two top engineers had told him on the same…

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smart goals

Get SMART (Goals)

Is your organization SMART? No, I don’t mean do you hire smart people, make smart decisions, or invest time and money…

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set realistic goals

Helping Your Employees Set Realistic Goals

Like many other kids, when I was little, I had a goal of going to the Olympics for swimming. I…

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