Driving Customer Experience Through A Positive Culture

Elizabeth Gallo Court Reporting started in 2006 to help improve court reporting accuracy. Owner and Founder, Elizabeth Gallo, had the audacious goal to change the negative perceptions of the reporting industry. Over the last 16 years, she has built a team committed to keeping internal costs to a minimum while passing those savings on to their clients.

A key component to the success and growth of EGCR has been cultivating a culture of experience and engagement with a strong focus on the human aspects of the business. Ms. Gallo believes that the way you treat people is reflected in both the products and services that are ultimately provided. This belief has been confirmed by many articles and studies showing that more engaged employees have higher customer satisfaction scores. However, continuing to build and scale a culture of high engagement in a rapidly-growing organization can be very difficult.

Recommendations Generated


Interactions Analyzed

385k Unique Interactions


United States



“Discover disengagement before it's too late”

Our goal is to be a positive and supportive organization, so we wanted a cutting-edge tool that would help us keep engagement high. We rely on essential technology to provide the best experience to our clients at a reasonable cost. That’s why we partnered with Peoplelogic. It helps us maintain an engaged and motivated company culture while our employees continue to provide impeccable service.

Elizabeth Gallo
Owner and Operator
40 employees


In 2018, Ms. Gallo acquired Ancillary Legal Corporation, which offers a full range of legal support services including process service throughout Metro Atlanta and International Process Service in over 195 countries. Together, they are prioritizing substance over style. The acquisition was an exciting opportunity to expand the business, but the operational workload practically doubled. Three years later, the leadership team believed there was still room to improve.

Challenges for EGCR

Strengthen and scale a culture of community and engagement post-acquisition.

Identify which areas of operational inefficiency detracted from employee engagement levels.
Support the HR team to get ahead of early burnout warnings and potential attrition signals.

Balancing Workloads with Peoplelogic

With Peoplelogic, EGCR was able to quickly identify where workload imbalances amongst teams and employees started to form. They were able to set goals and expectations through informed 1:1 meetings. Peoplelogic equips managers and leaders with unbiased data that can keep teams motivated and engaged.

“Peoplelogic shows me where we are being positively and negatively affected.”

It’s my job to identify the areas to improve and remove resistance for our employees and contractors. Although we have many tasks and departments for a medium-sized organization, Peoplelogic shows me where we are being positively and negatively affected. I can then objectively allocate our time and resources to cultivate a better employee experience, and in turn, our client’s experience.

Joe Miraglia
Business Operations Manager
40 employees

How EGCR Found Success with Peoplelogic

EGCR has utilized Peoplelogic’s Organizational Network Analysis Graph, StayFactor algorithms, and automatic recommendations to receive insights around:

Team connectivity that identifies disconnected employees and team influencers.
Workload imbalances that increase the risk of burnout and ultimately attrition.
Inefficient or bottlenecked processes and tasks affecting employee engagement levels.

Take control of your people

Peoplelogic helps you build and maintain a skilled, engaged, and continuously improving workforce.

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