EGCR Balanced Workloads After an Acquisition Doubled the Work
After an acquisition nearly doubled its workload, EGCR used Peoplelogic to spot workload imbalances early and give managers better data for 1:1s.
Elizabeth Gallo Court Reporting was founded in 2006 to improve accuracy in court reporting. Founder Elizabeth Gallo set out to change how people see the industry, and she has built a team that keeps internal costs low and passes the savings on to clients.
Culture is a big part of EGCR's growth. Ms. Gallo believes the way you treat people shows up in the products and services you deliver, and research backs her up: more engaged employees lead to higher customer satisfaction. Keeping engagement high while growing quickly is hard, though.
Our goal is to be a positive and supportive organization, so we wanted a cutting-edge tool that would help us keep engagement high. We rely on essential technology to provide the best experience to our clients at a reasonable cost. That’s why we partnered with Peoplelogic. It helps us maintain an engaged and motivated company culture while our employees continue to provide impeccable service.
Elizabeth Gallo
Owner and Operator
In 2018, Ms. Gallo acquired Ancillary Legal Corporation, which offers legal support services including process service across Metro Atlanta and international process service in more than 195 countries. The acquisition grew the business, but it nearly doubled the operational workload. Three years later, leadership saw room to improve.
What EGCR needed
- Strengthen and grow a culture of community and engagement after the acquisition
- Find which operational inefficiencies were hurting engagement
- Help HR get ahead of early signs of burnout and attrition
Balancing workloads
With Peoplelogic, EGCR spotted workload imbalances between teams and employees early. Managers used that data to set goals and expectations in 1:1s.
"Peoplelogic shows me where we are being positively and negatively affected. I can then objectively allocate our time and resources to cultivate a better employee experience, and in turn, our client's experience."
Joe Miraglia, Business Operations Manager
What Peoplelogic showed EGCR
- Processes and tasks that were inefficient or bottlenecked and hurting engagement
- Workload imbalances that raised the risk of burnout and attrition
- How connected each team was, including disconnected employees and team influencers
With Peoplelogic, EGCR's managers came into 1:1s knowing where workloads were uneven and where engagement was slipping, so they could fix problems before people burned out or left. If you're absorbing an acquisition or fast growth, talk to an HR expert.
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