focus on team kpis

KPIs have goals, Zendesk captures more events, and tons of usability enhancements


New Features

  • Huge Documentation update to highlight potential KPI ideas and bring in the latest events – including the enriched data that Lexi can add (see an example)
  • KPI selection can now include any data from Lexi – including enriched insights
Screen Shot 2021-03-05 at 9.19.01 AM.png
  • KPIs can now have goals (beta) – new recommendations coming soon!
  • Assignment events in Jira and Zendesk are now aggregated
  • Broader ticket lifecycle events in Zendesk are now aggregated – including status change and ticket creation
  • Integrations can now have an option to ignore external unmapped users (Zendesk uses this by default) – allows overall tracking of externally created events
  • New Recommendation: Team is working on a lot of other items besides KPIs
Screen Shot 2021-03-05 at 9.22.39 AM.png
  • “How your team spends their day” chart explains the “Others” section in more detail:
Screen Shot 2021-03-05 at 9.12.49 AM.png


  • Aliases for Microsoft 365 emails defined in Integration Mappings per user are now used to lookup activity in Microsoft 365 integration
  • Labels and axes on Insights graphs are more intuitive
  • Daily notifications will include recommendations even if we don’t aggregate any activity for that day
  • Core working hours, locations and timezones are now considered in recommendations that consider the length of the working day
  • Swift Kanban aggregation is more efficient and doesn’t get caught with rate limiting
  • Greenhouse aggregation can occasionally trigger rate limiting
  • Improved handling of “since last week” for comparing dates in Lexi
  • Stage change events weren’t being aggregated for Greenhouse
  • Trello integration now properly handles rate limiting when there are many updates
  • Gusto integration now supports work_email field
  • Forwarding a daily or weekly email from Outlook breaks all formatting

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