KPIs have goals, Zendesk captures more events, and tons of usability enhancements

New Features

• Huge Documentation update to highlight potential KPI ideas and bring in the latest events – including the enriched data that Lexi can add (see an example)
• KPI selection can now include any data from Lexi – including enriched insights

• KPIs can now have goals (beta) – new recommendations coming soon!
• Assignment events in Jira and Zendesk are now aggregated
• Broader ticket lifecycle events in Zendesk are now aggregated – including status change and ticket creation
• Integrations can now have an option to ignore external unmapped users (Zendesk uses this by default) – allows overall tracking of externally created events
• New Recommendation: Team is working on a lot of other items besides KPIs

• “How your team spends their day” chart explains the “Others” section in more detail:

Enhancements

• Aliases for Microsoft 365 emails defined in Integration Mappings per user are now used to lookup activity in Microsoft 365 integration
• Labels and axes on Insights graphs are more intuitive
• Daily notifications will include recommendations even if we don’t aggregate any activity for that day
• Core working hours, locations and timezones are now considered in recommendations that consider the length of the working day
• Swift Kanban aggregation is more efficient and doesn’t get caught with rate limiting
• Greenhouse aggregation can occasionally trigger rate limiting
• Improved handling of “since last week” for comparing dates in Lexi
• Stage change events weren’t being aggregated for Greenhouse
• Trello integration now properly handles rate limiting when there are many updates
• Gusto integration now supports work_email field
• Forwarding a daily or weekly email from Outlook breaks all formatting