Unlocking Employee Engagement

Best automated webinar software platform

KPIs have goals, Zendesk captures more events, and tons of usability enhancements

New Features

  • Huge Documentation update to highlight potential KPI ideas and bring in the latest events – including the enriched data that Lexi can add (see an example)
  • KPI selection can now include any data from Lexi – including enriched insights
Screen Shot 2021-03-05 at 9.19.01 AM.png
  • KPIs can now have goals (beta) – new recommendations coming soon!
  • Assignment events in Jira and Zendesk are now aggregated
  • Broader ticket lifecycle events in Zendesk are now aggregated – including status change and ticket creation
  • Integrations can now have an option to ignore external unmapped users (Zendesk uses this by default) – allows overall tracking of externally created events
  • New Recommendation: Team is working on a lot of other items besides KPIs
Screen Shot 2021-03-05 at 9.22.39 AM.png
  • “How your team spends their day” chart explains the “Others” section in more detail:
Screen Shot 2021-03-05 at 9.12.49 AM.png


  • Aliases for Microsoft 365 emails defined in Integration Mappings per user are now used to lookup activity in Microsoft 365 integration
  • Labels and axes on Insights graphs are more intuitive
  • Daily notifications will include recommendations even if we don’t aggregate any activity for that day
  • Core working hours, locations and timezones are now considered in recommendations that consider the length of the working day
  • Swift Kanban aggregation is more efficient and doesn’t get caught with rate limiting
  • Greenhouse aggregation can occasionally trigger rate limiting
  • Improved handling of “since last week” for comparing dates in Lexi
  • Stage change events weren’t being aggregated for Greenhouse
  • Trello integration now properly handles rate limiting when there are many updates
  • Gusto integration now supports work_email field
  • Forwarding a daily or weekly email from Outlook breaks all formatting

Peoplelogic for Your Team

Peoplelogic uses advanced analytics and technology to unlock often hidden quantitative insights into your organization’s engagement levels and health. By providing actionable recommendations to drive operational efficiency, Peoplelogic helps leaders understand the interconnectivity of their people and processes by leveraging output from the work tools used every single day. Combining these insights with the qualitative data and contextual understanding of your team can be the winning recipe for your business.


Book A Demo With Us Today

Top articles