Feedback
Get feedback to people while the work is fresh.
Structured requests, an anonymous route when it is warranted, and clear rules about who sees what. Feedback on the project in the week it shipped, not a paragraph written from memory in March.
feedback
Most feedback arrives months after the work.
When feedback only happens at review time, it's written from memory and arrives too late to change anything. People also hold back when they don't know who will read it.
Requested
Ask for feedback on a specific project
Anonymous option
For feedback people prefer to give unsigned
Structured
Prompts that produce something usable
Controlled
Clear rules on who can see each note
Request feedback on specific work
Anyone can request feedback on a piece of work from the people who saw it. The request carries the context, so the reply stays focused on the project.
Safer ways to give candid feedback
Structured prompts, an anonymous route when it is warranted, and visibility rules stated up front. People say the useful thing when the format makes it safe to say it.
Feedback history in one place
Every note is timestamped and attached to the person and the project, so the review conversation starts from what happened.
The frequency of feedback increased - we usually have yearly performance reviews; however, there are colleagues who solicit ad hoc reviews throughout the year to ensure that they are aligned with the team and the expectations.
Setup led by an HR practitioner
Your HR practitioner helps you write the feedback prompts, decide when the anonymous route is available, and set who can see each note before the first request goes out.
“If you come onboard, the CX team genuinely cares and is always jumping into the mix and helping us figure things out.”
Patricia Amato, Chief of Staff, Chief Executive Magazine
Common questions
Can feedback be anonymous?
Yes, when you turn on the anonymous route. You decide where it's available, and the visibility rules are shown before anyone writes.
Who sees a feedback note?
The rules are set up front and shown on the request, so the person giving feedback knows who will read it.
Does feedback show up in reviews?
Yes. Every note is timestamped and attached to the person and the project, so it's there when the review is written.
Build the record before you need it.
Thirty minutes on how teams your size get feedback flowing in the first month.