Surveys & e-NPS
Ask the whole company a question and hear back this week.
Short pulse surveys and e-NPS that take minutes to send and show trends you can act on.
surveys
Annual engagement surveys report on problems that are months old.
By the time a once-a-year survey is analyzed, the team that raised an issue may have moved on. Long surveys also get fewer responses, which makes small teams hard to read.
Answers in days
A few questions people finish in minutes
Track e-NPS by team
Tracked over time and segmented by team
Safe for small teams
Groups too small to stay anonymous are hidden
See what changed
Results compared against your own history
High response rates from short pulses
A pulse is a handful of questions delivered where people already work. Response rates stay high because it takes a couple of minutes.
Find which team needs attention
Segment results by department or manager, with anonymity thresholds so small teams stay protected. HR decides who sees the results for each department.
Send the first pulse the same day
Start from a template and edit the questions. A pulse can go out the same afternoon you decide to ask.
Low survey participation rates kept us with biased insights that were difficult to act on.
Set up with an HR expert
Someone who's run HR helps you pick the first pulse template and set the anonymity threshold for small teams.
“If you come onboard, the CX team genuinely cares and is always jumping into the mix and helping us figure things out.”
Patricia Amato, Chief of Staff, Chief Executive Magazine
Common questions
How are small teams kept anonymous?
Results only show for a group when it meets the anonymity threshold, so a small team's answers can't be traced to one person.
Can we track e-NPS over time?
Yes. e-NPS is tracked over time and can be segmented by team.
How fast can we send the first survey?
Start from a template and edit the questions. A pulse can go out the same day.
Works with the rest of Impact
Results reach the right manager without extra setup, because surveys use the same org chart as the rest of Impact. Pulses reach people where they already work.
Find out what your people think this month.
We will run through a pulse template and what the first set of results usually tells a team your size.